1.- PREAMBLE
Our return and refund policy lasts for 30 days. If 10 days have passed since you received your product, we cannot offer you a full refund or exchange.
The transport cost is calculated based on the weight and/or volume of the selected items as well as the delivery address, its amount can vary between 0 and 500 euros.
Damages that can be caused in the transport of goods are regulated in Law 15/2009, of November 11, on the land transport contract. The claim period for visible damage is given at the time of receipt of the merchandise, and for hidden damage this period is 10 days after receipt.
2.- RETURN VALIDATION
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
If you haven’t received a refund yet, first check your bank account again.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at info@tasarestaura.com.
3.- REFUND EXCEPTIONS
Only regular priced items can be refunded. Sale items cannot be refunded.
4.- WARRANTY
In case of defective products, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract. Procedures that will be free for the consumer and user.
We will not be responsible for any damage suffered as a result of transport that has not been reflected on the delivery note at the time of receipt of the merchandise. In addition to the reminder of the existence of a legal guarantee of conformity for the goods, the existence and conditions of after-sales services and commercial guarantees.
5.- CHANGES AND RETURNS
We only replace items if they are faulty or damaged. We advise reviewing the order upon arrival at the customer since the defect could have been due to its transport. If that is the case, you must tell the carrier before you leave and put it in writing. If you need to exchange it for the same item, send us an email to info@tasarestaura.com.
You can return your purchase in whole or in part within a maximum period of 10 days after the date of receipt if you are not satisfied. In the event of damage, you must contact us and report the cause. In order to make a change or a return, the product must not have been used beyond the mere verification of it, washed or altered in any way, in the original packaging if possible or a similar one and with the original product labels.
Items made to order and custom furniture cannot be returned unless they have any damage or defect.
To return or exchange your product, you must mail it to:
Avda. Alejandro Rubio, 67, 1st Floor
28794 · Guadalix de la Sierra · MADRID
SPAIN
6.- RESPONSIBILITY
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Contact us at info@tasarestaura for questions related to our return and refund policy.